Ì첩ÌåÓý¹ÙÍø

• Once you’ve unpacked your new reed diffuser, carefully pour in the oil. Pop the reed sticks in the bottle and allow 24-36 hours for the scent to diffuse into the room.
• Turn the reeds every two weeks.
• All in all, the oil should last up to six months, depending on the heat of the room (drafts can make a difference too).
• Be sure to place your diffuser on a level surface, away from absorbent and delicate materials (such as fabric, furniture and wallpaper).
• If you spill any, clean it up as quickly as you can to avoid any damage.
• Keep out of the reach of little ones, and please don’t light the reeds or allow them to come into contact with heat sources or naked flames.
• Read our fragrance care guide here for more detail.

Delivery

Smaller parcel deliveries:

• Standard delivery fee: £6.95 for orders under £150 (â‚�30 for orders under â‚�250 in Ireland).
• Next working day delivery: £9.95, available on parcel deliveries to the UK only. Order before 2pm on a working day, no minimum spend.
• Free standard delivery: on orders over £150 (â‚�250 in Ireland).

Standard parcel deliveries to mainland UK for in-stock items will arrive within 5 days via our approved couriers.

Larger furniture deliveries:

• Delivered through our Neptune Home Delivery Service, with charges based on the required service level. See our full delivery policy for details.
• Made-to-order or unavailable items will be dispatched upon arrival at our warehouse, or we’ll contact you to arrange delivery.
• International orders will be shipped via our trusted international delivery partners. See our full delivery policy for details.

Read our full delivery policy here.

Returns

• Made-to-order and painted-to-order designs cannot be amended, cancelled, or returned.
• Most items can be returned within 28 days of delivery, though courier or collection fees may apply.
• Cancel your order within 24 hours for a full refund.

Read our full returns policy .